Access standards

We want to improve the way you can access services through your GP practice.

What you can expect from us:

  • The right care at the right time based on your needs. This may mean you see a more appropriate health professional without needing to see your GP.
  • Bilingual telephone information on local and emergency services.
  • Information on how to access the right help and advice.
  • A quicker response when you telephone your GP practice.
  • Improved telephone systems so you don’t need to call back multiple times.
  • A range of options to contact your GP practice and make an appointment.
  • We will plan our services, listen to you, and ensure that our services meet your needs.